Terms of Use
1. Introduction
Welcome to MadBenefits, operated by Investin Vision Ltd (“we,” “us,” “our“). These Terms and Conditions (“Terms“) govern your access to and use of the MadBenefits mobile application (“App“) and website (“Website“). By accessing, browsing, registering, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these Terms. MadBenefits is a digital platform that simplifies employee discount redemptions through a convenient, mobile-first experience.
If you do not agree to these Terms, please do not use the App, Website, or related services.
1.1 Company Information
- Legal Name: Investin Vision Ltd
- Doing Business As (DBA): MadBenefits
- Registered Address:
Agias Zonis, 1, NICOLAOU PENTADROMOS CENTER, 4th floor, Flat/Office 406, 3026, Limassol, Cyprus - Registration Number: HE 426354
- Contact Information: support@madbenefits.com
1.2 Legal Precedence
In case of discrepancies between different translations of these Terms, the English version shall prevail.
2. Definitions
To ensure clarity, the following terms used in these Terms and Conditions have the meanings set forth below:
- “User”: An individual who has registered and is accessing the MadBenefits App or Website for the purpose of browsing merchant offers, redeeming discounts, and accessing services.
- Eligible User: An employee of a partnered organization who has successfully registered using their corporate email and verified their account.
- “Employer”: A company, organization, or entity that has partnered with MadBenefits to provide its employees with access to exclusive discounts and benefits.
- “Merchant Partner”: A business or service provider that has entered into an agreement with MadBenefits to offer discounts, promotions, or other benefits.
- Merchant Profile: A dedicated profile within the app where a merchant’s offers, contact information, and redemption rules are displayed.
- “Discount Code”: A unique QR code provided by the merchant and scanned by the user through the MadBenefits App to verify the user’s eligibility for a discount.
- Validation Process: When the QR code is scanned, the system confirms the user’s eligibility by cross-referencing their company and account status.
- Redemption Rules: Specific terms, such as frequency limits (e.g., one redemption per day), as set by the merchant.
- “Personal Data”: Any information that can directly or indirectly identify a user, including:
- Identifying Information: Name, email address, company affiliation, age group, and location (city).
- Usage Data: Information collected through user interactions with the app, such as searches, clicks on merchant profiles, and QR code redemptions.
- Behavioral Data: Information related to how users engage with specific offers (e.g., favorited merchants, redemption history).
- “App” and “Website”: The digital platforms where users access MadBenefits services and offers.
- “Third-Party Services”: External services used by MadBenefits to provide certain functionalities (e.g., Google Analytics, Google Cloud, Firebase, Facebook Pixel).
- “Terms”: Refers to these Terms and Conditions.
3. Description of Services
MadBenefits is a digital platform designed to provide employees of partnered organizations with exclusive access to discounts, deals, and benefits offered by local merchants. The platform aims to simplify discount redemption and enhance user convenience while supporting businesses by promoting their offers to a dedicated user base.
3.1 Key Services Provided
The MadBenefits platform includes the following core features:
- Digital Discount Redemption:
- Users can redeem exclusive discounts by scanning merchant-provided QR codes directly through the app.
- The QR code verifies the user’s eligibility for the discount based on their employer partnership and displays relevant verification details to the merchant.
- Tailored Offers:
- The app personalizes the offers shown to users based on their selected location (e.g., Limassol, Nicosia).
- Users can manually select different cities within the app to view offers when traveling or exploring new locations.
- No In-App Transactions:
- MadBenefits does not process any payments through the app.
- All purchases related to products or services are made directly with the merchants at their point of sale, either in-store or via their own payment systems.
3.2 Content and Offer Availability
- Updates: Offers are updated regularly.
- No Guarantee: Availability and terms are determined by the merchants and may change.
- Merchant Content Disclaimer: Merchants are responsible for the accuracy of descriptions, photos, or terms.
3.5 External Links
The MadBenefits app may contain links to third-party websites or external merchant pages for user convenience. These external sites are not owned or controlled by MadBenefits, and we are not responsible for their content, privacy practices, or security measures. Users access external links at their own risk.
2. Content and Offer Availability
- Regular Updates: MadBenefits strives to keep the merchant listings and offers up to date and to introduce new discounts regularly.
- No Guarantee of Availability: While MadBenefits works closely with its merchant partners to ensure consistent access to offers, the availability, terms, and conditions of specific discounts are determined by the merchants and may change without prior notice.
- Offer Withdrawals: Merchants may modify or discontinue certain offers due to operational reasons, product availability, or internal policies.
3. Service Limitations
- Internet Connection Requirement:
- Users must have an active internet connection to access the app and redeem discounts via QR code. Offline use of the discount redemption feature is not supported.
- Geographic Scope: The app is primarily designed for use within the Republic of Cyprus, where the partnered merchants are located. Users may still access and browse the app when traveling abroad, but discount redemptions are only applicable at physical merchant locations.
4. User Responsibilities
- Eligibility Verification: Users must ensure that their registration and verification details are accurate to access services. Inaccurate information may prevent successful QR code verification during discount redemption.
- Compliance with Merchant Terms: Users must comply with any merchant-specific terms associated with the discount (e.g., minimum spend requirements, specific operating hours).
5. Limitations of Liability
- No Control Over Merchant Services: MadBenefits provides a platform to facilitate access to discounts but is not responsible for the quality, availability, or terms of the merchants’ products or services.
- Direct Merchant Transactions: Any issues related to payments, product refunds, or service disputes must be addressed directly with the merchant.
6. Service Improvements and Updates
MadBenefits may periodically introduce new features, promotions, or updates to improve the user experience. These updates may include enhanced search features, expanded merchant partnerships, and personalized offer recommendations.
4. User Accounts and Security
To access the MadBenefits services, users must create an account and follow security guidelines to protect their personal information and prevent unauthorized access. By registering and using the Platform, users agree to adhere to the following requirements and responsibilities.
1. Registration Requirements
- Corporate Email Verification: Users must register using their valid corporate email address provided by their employer.
- Verification Process: Upon registration, users will receive a confirmation email containing a verification link. Users must click the link to verify their account and activate access.
- Accurate Information: Users are responsible for ensuring that the information provided during registration (e.g., name, company, email) is accurate and up to date. Providing false information may lead to account suspension or termination.
2. Account Responsibility
- Confidentiality of Credentials: Users must keep their login credentials (username and password) secure and confidential.
- User Accountability: Users are fully responsible for all activities performed under their account.
- Immediate Reporting: If a user suspects unauthorized access or notices unusual activity on their account, they must notify MadBenefits immediately at support@madbenefits.com.
3. Auto-Login Feature
- Persistent Login: The MadBenefits app includes an auto-login feature that keeps users signed in for convenience. Users will remain logged in until they choose to log out manually.
- Device Security: Users are encouraged to enable screen locks and other security features on their devices to prevent unauthorized access, especially if the auto-login feature is used.
4. Account Recovery
- Password Reset Option: Users can reset their password at any time through the “Change Password” option on the login page. A password reset link will be sent to the user’s registered email.
- Secure Reset Process: For security reasons, the reset link expires after a set period. Users must complete the password reset process within the allotted time.
5. Prohibited Account Activities
- Account Sharing: Sharing login credentials with others, including friends, family, or colleagues, is strictly prohibited. MadBenefits accounts are personal and non-transferable.
- Multiple Accounts: Users are not permitted to create multiple accounts using different emails to bypass eligibility requirements or exploit discounts.
6. Consequences of Unauthorized Use
Violations of these account and security requirements may result in:
- Account Suspension or Termination: Immediate suspension or permanent termination of the user’s account.
- Legal Action: Where necessary, MadBenefits reserves the right to pursue legal remedies for fraudulent or unauthorized activities.
7. Security Best Practices
To help users protect their accounts, MadBenefits recommends the following:
- Strong Passwords: Use strong, unique passwords that include a combination of letters, numbers, and special characters.
- Avoid Public Wi-Fi: Avoid logging into the app on unsecured public networks without a VPN.
- Regular Updates: Periodically review account activity and change passwords if unusual behavior is detected.
Further security features may be added to enhance account protection.
5. Eligibility and Restrictions
Access to and use of the MadBenefits app and website are subject to specific eligibility requirements and restrictions to ensure compliance with our service goals and partnerships. By using the Platform, you confirm that you meet all eligibility requirements outlined below.
1. Age Requirement
- Minimum Age: Users must be at least 18 years old to create an account and access the MadBenefits services.
- Prohibition for Minors: The Platform is not intended for use by individuals under 18, and MadBenefits does not knowingly collect data from minors.
2. Employer Participation
- Exclusive Access: The MadBenefits app is exclusively available to employees of partnered organizations and companies.
- Verification Requirement:
- Users must register using their valid company-issued email address to verify their eligibility.
- Upon registration, users will receive a verification link to confirm their account. Unverified accounts may be suspended or deleted after a specific period.
- Termination for Misrepresentation: Providing false or misleading information (e.g., claiming to work for a partnered company when not employed) may result in immediate account suspension or termination.
3. Regional Availability
- Designed for Cyprus: The MadBenefits services are primarily intended for use within the Republic of Cyprus, as the majority of partnered merchants operate within the country.
- Cross-Regional Access: Users can continue to access and view offers from other regions within the app if they travel outside their usual city of registration. However, MadBenefits does not guarantee the availability of offers in non-partnered regions.
- User Responsibility When Traveling: Users must ensure that they comply with the applicable laws and merchant terms when redeeming offers while traveling.
4. Geographic and Corporate Restrictions
- Partner Organization Limitation: Only employees of participating employers can use the services. If your employer ceases participation or your employment ends, your access to MadBenefits may be revoked.
- No Transfer of Access: Users are prohibited from sharing their account access or allowing non-eligible individuals (e.g., friends, family members) to use their accounts for discount redemption.
- Account Suspension Due to Employment Termination:
- When an employee leaves their employer, the employer is required to ensure that the employee’s account is deleted.
- Employees are also advised to delete their account before their departure to ensure data security and compliance.
- No Transfer of Access: Users are prohibited from sharing their account access or allowing non-eligible individuals (e.g., friends, family members) to use their accounts for discount redemption.
5. Suspension of Service for Ineligibility
MadBenefits reserves the right to suspend or terminate accounts if a user:
- Fails to meet the eligibility requirements outlined in this clause.
- No longer meets eligibility due to changes in employment status.
Users will be notified via email in the event of account suspension due to ineligibility and may contact MadBenefits at support@madbenefits.com for clarification or to appeal a suspension.
6. Permitted Use and Prohibited Activities
By accessing or using the MadBenefits app and website (the “Platform”), you agree to use the services in accordance with these Terms and Conditions and applicable laws. MadBenefits grants users a limited, non-exclusive, non-transferable, and revocable right to use the Platform solely for personal, non-commercial purposes. Any use of the Platform outside the scope of this agreement is strictly prohibited.
1. Permitted Use
The Platform and its services are provided for:
- Personal use to browse available merchant offers and redeem discounts.
- Accessing information and features in accordance with these Terms.
- Engaging with the Platform in a lawful manner that respects the rights of MadBenefits, its partners, and other users.
2. Prohibited Activities
You agree NOT to engage in any of the following prohibited activities:
A. Unauthorized Access and Security Violations
- Attempt to gain unauthorized access to any part of the Platform, user accounts, or systems.
- Bypass or attempt to bypass authentication or security measures.
- Probe, scan, or test the vulnerability of the Platform without prior written consent from MadBenefits.
B. Modification and Reverse Engineering
- Modify, decompile, disassemble, or attempt to reverse-engineer any portion of the Platform, including the app, website, or source code.
- Introduce any software or code designed to disrupt, damage, or limit the functionality of the Platform (e.g., viruses, malware, Trojans).
C. Misuse of Content
- Copy, reproduce, distribute, display, or transmit any proprietary content from the Platform without explicit permission from MadBenefits.
- Create derivative works or exploit any part of the Platform for commercial purposes.
D. Impersonation and Fraudulent Activities
- Impersonate another user, organization, or entity, or provide false, misleading, or inaccurate information during registration or app usage.
- Use another person’s account without authorization or attempt to create multiple fraudulent accounts.
E. Unlawful or Harmful Activities
- Use the Platform for any unlawful, fraudulent, or malicious activities.
- Engage in activities that may harass, threaten, defraud, or harm other users, merchants, or MadBenefits staff.
- Cannot resell, share, or distribute redeemed discounts for profit.
- Use VPNs to access services from unsupported regions are prohibited.
F. Automated Access and Scraping
- Use automated means (e.g., bots, scrapers, or crawlers) to access, monitor, or collect data from the Platform without prior written authorization.
- Perform “screen scraping,” “database scraping,” or other practices designed to extract data for unauthorized use.
3. Reporting Violations
If you become aware of any prohibited activities or unauthorized access attempts, you agree to notify MadBenefits immediately at support@madbenefits.com. MadBenefits may investigate suspected violations and take appropriate action, including account suspension or termination and reporting incidents to authorities where necessary.
4. Consequences of Violations
Violations of this clause may result in:
- Account Suspension or Termination: Immediate restriction or closure of your account.
- Legal Action: Pursuit of civil and criminal penalties as permitted by law.
- Monetary Damages: Claims for damages incurred due to unauthorized or harmful activities.
5. No Waiver of Rights
Failure by MadBenefits to enforce any provision of this clause does not constitute a waiver of its rights to enforce it at a later date or against another user.
7. Intellectual Property Rights & Trademarks
All content, features, and functionalities available on the MadBenefits app and website (collectively, the “Platform”)—including but not limited to text, graphics, images, trade names, trademarks, logos, domain names, icons, source code, software architecture, layout, user interface design, and databases (collectively, “Intellectual Property”)—are the exclusive property of MadBenefits (operated by Investin Vision Ltd) or its licensors. These assets are protected by international and local intellectual property laws, including copyright, trademark, and trade secret laws.
1. Ownership of Intellectual Property
By using the Platform, you acknowledge and agree that:
- You do not acquire any ownership, rights, licenses, or interest in the Intellectual Property by accessing or using the services.
- All rights not expressly granted in these Terms and Conditions remain reserved to MadBenefits and its licensors.
- Any user-provided or User generated content such as reviews and any feedback remains yours but grant MadBenefits a non-exclusive right to use it for service improvement purposes.
2. Permitted Use
You are granted a limited, non-exclusive, non-transferable, and revocable right to access and use the services for personal, non-commercial purposes, subject to these Terms and Conditions.
3. Prohibited Activities
Users agree not to engage in any of the following activities:
- Modification or Distribution:
- Modify, reproduce, distribute, display, or publicly perform any part of the app or website without prior written consent.
- Derivative Works:
- Create derivative works based on any content or features of the services.
- Reverse Engineering:
- Attempt to reverse-engineer, decompile, disassemble, or otherwise extract the source code of the app or website.
- Framing or Mirroring:
- Frame, mirror, or replicate any part of the app or website in any other environment or platform without permission.
- Commercial Use:
- Use any part of the services for commercial purposes without prior written approval.
- Unauthorized Use of Trademarks:
- Use any MadBenefits trademarks, logos, service marks, trade names, or brand elements without express written permission.
- Data Scraping or Crawling:
- Use any automated means (e.g., bots, spiders, or crawlers) to scrape, access, or gather data from the app or website.
4. Trademarks
The MadBenefits name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of MadBenefits or its licensors. Unauthorized use of these marks is strictly prohibited and may result in legal action.
5. Content Provided by Third Parties
Some content (e.g., merchant logos, images, or offers) displayed on the Platform may belong to third-party merchants or partners and are used with permission. Users agree to respect all intellectual property rights of these third parties.
6. Reporting Intellectual Property Infringement
If you believe that any content available on the app or website infringes your intellectual property rights, you can report the issue to us by sending an email to support@madbenefits.com. MadBenefits will investigate all complaints in accordance with applicable legal requirements.
7. Consequences of Violations
Violations of this clause may result in account suspension or termination, as well as legal action where necessary. MadBenefits reserves the right to seek damages, injunctions, and any other remedies available under the law for unauthorized use of its Intellectual Property.
8. Discount Redemption Rules and Conditions
MadBenefits provides users with access to exclusive discounts from partnered merchants. To ensure a smooth and fair experience, the following rules and conditions apply when redeeming discounts through the app.
1. QR Code Validation
- Redemption Process: Merchants provide QR codes for validating and redeeming discounts at the point of sale. Users must scan the QR code using the MadBenefits app to confirm eligibility for the discount.
- Verification Details: Upon scanning, the merchant may see basic details (e.g., user’s name and company affiliation) to verify eligibility.
- QR Code Expiry: QR codes provided for discount redemption may have an expiry window as determined by the merchant. Users should redeem the QR code within the specified timeframe to avoid issues. MadBenefits is not responsible for expired QR codes.
2. Redemption Frequency
- Merchant-Defined Limits: The frequency with which a discount can be redeemed (e.g., daily, weekly, unlimited) is determined solely by the merchant and displayed on their profile in the app.
- Display of Rules: Users can view the applicable redemption limits and rules on the merchant’s profile before attempting to redeem a discount.
3. Internet Connection Requirement
- Active Connection: Users must have an active internet connection to access and validate QR codes for discount redemption. Offline redemptions are not supported.
- User Responsibility: It is the user’s responsibility to ensure their device is connected to the internet when attempting to redeem a discount.
4. Discount Availability and Terms
- Merchant Control: Discounts, offers, and their terms (e.g., availability, applicable products or services) are controlled and maintained by the respective merchants.
- No Guarantees: While MadBenefits aims to keep merchant offers updated, it does not guarantee the continuous availability, accuracy, or terms of any discount. Merchants may modify or withdraw offers at their discretion.
- Refund Policy: Refunds for discounted purchases are subject to the merchant’s refund policy. MadBenefits is not responsible for issuing refunds or resolving disputes related to refunds.
5. Limitations and Conditions
- Exclusions: Certain discounts may be subject to exclusions or conditions set by the merchant (e.g., valid only during certain hours, applicable only to specific product categories).
- Merchant Refusal: If a merchant refuses to honor a discount, users can report the issue to MadBenefits via the app or email at support@madbenefits.com. While MadBenefits will follow up with the merchant, it is not liable for the merchant’s non-compliance with the advertised discount.
6. Misuse and Fraud Prevention
- Personal Use Only: Discounts are intended for the personal use of eligible users only and must not be shared or transferred to others.
- Fraudulent Activity: Any attempts to misuse the discount redemption system, including sharing QR codes or creating fraudulent accounts, may result in the suspension or termination of the user’s account (refer to our Termination and Suspension of Accounts clause).
9. Third-Party Services
Third-Party Services and Data Sharing
To provide a seamless and efficient service, MadBenefits relies on trusted third-party services for essential functionalities such as analytics, hosting, and marketing. These third-party providers operate independently and may collect or process data in accordance with their own privacy policies.
1. List of Third-Party Services
Below are the key third-party services integrated into the MadBenefits app and their purposes:
- Google Analytics
- Purpose: Visitor and usage analytics to understand app performance and user interactions.
- Collected Data: Anonymous and aggregate data (e.g., page views, session duration).
- Privacy Policy
- Google Cloud
- Purpose: Cloud storage and hosting services to securely store user data and manage app infrastructure.
- Collected Data: User data required for account management and app usage, stored securely.
- Privacy Policy
- Firebase (by Google)
- Purpose: Backend infrastructure for app development, including user authentication, analytics, and performance monitoring.
- Collected Data: User interaction data, crash reports, and optional in-app events to improve app stability.
- Privacy Policy
- Facebook Pixel (by Meta)
- Purpose: Marketing and performance tracking to measure the effectiveness of advertising campaigns and understand user behavior on the website.
- Collected Data: Anonymous usage data, including page views, clicks, and ad interactions.
- Privacy Policy
2. Data Collection and Use
These third-party services may collect the following types of data, either directly or through anonymized and aggregated reports:
- Usage Data: Information about user actions within the app (e.g., page visits, clicks).
- Device Data: Information about the device used (e.g., operating system, browser type).
- Performance Metrics: Data related to app performance, such as crash reports and load times.
3. Data Anonymization and Aggregation
To enhance privacy, MadBenefits ensures that data shared with third-party services is either anonymized or aggregated wherever possible. This means that individual users cannot be identified through the data shared for analytics or advertising purposes.
4. Data Transfers and Safeguards
Some third-party services may process data outside the European Economic Area (EEA). In such cases, MadBenefits ensures that appropriate legal safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect user data and comply with GDPR.
5. User Control and Preferences
Users have control over the data collected by certain third-party services:
- Analytics Opt-Out: Users can opt out of data collection for analytics purposes through their app or browser settings.
- Cookie Preferences: Users can manage their cookie preferences through the cookie banner on the MadBenefits website.
- Ad Personalization: Users can adjust their preferences for personalized ads through the privacy settings in their social media and web accounts (e.g., Facebook Ad Preferences).
6. No Sale of Data
MadBenefits does not sell any user data to third parties. The data collected through third-party services is used solely to improve functionality, performance, and user experience.
7. Further Information
Users are encouraged to review the privacy policies of these third-party services to understand how their data is handled.
MadBenefits relies on third-party services for various functionalities. These services include:
- Google Analytics: Used for visitor and usage analytics.
- Google Cloud: Provides cloud storage and hosting services.
- Firebase: Provides backend infrastructure for app development.
- Facebook Pixel: Used for marketing and performance tracking.
These services may collect anonymous data to improve their functionality.
10. Privacy and Data Protection
At MadBenefits, we are committed to safeguarding your privacy and protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Commitment to Data Privacy
MadBenefits values transparency and accountability in the collection, processing, and storage of personal data. We take appropriate measures to ensure that your data is handled securely and lawfully at all times.
2. Data Collection and Processing
For details on the types of personal data we collect, how we use it, and the purposes of processing, please refer to our Privacy Policy. Key highlights include:
- Personal Data Collected: Information provided during registration (e.g., name, email address, location) and user activity within the app (e.g., merchant interactions, QR code redemptions).
- Purpose of Data Processing: Personal data is used to enhance your experience, provide personalized offers, and improve app performance.
3. User Rights Under GDPR
We recognize and uphold your data protection rights under the GDPR, including:
- Right of Access: You can request a copy of your personal data held by us.
- Right to Rectification: You have the right to request corrections to inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data, subject to applicable legal retention obligations.
- Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
- Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: Where data processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
- Right to Lodge a Complaint: If you believe your data rights have been violated, you can file a complaint with your local Data Protection Authority.
4. Security Measures
We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and regular security audits.
5. Third-Party Services and Data Transfers
We may share limited data with trusted third-party service providers (e.g., for analytics, cloud storage) to support our services.
- Data Transfers Outside the EEA: If your data is transferred outside the European Economic Area (EEA), we will implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data remains protected.
6. Cookies and Analytics
Our website and app use cookies and similar technologies to improve user experience, provide analytics, and offer personalized content. You can manage your cookie preferences through our cookie banner or browser settings. For more information, please refer to our Cookie Policy. Users can manage cookie preferences at any time via the website browser.
7. Changes to the Privacy Policy
We may update our Privacy Policy from time to time to reflect regulatory changes or improvements to our services. Any updates will be communicated via the app, website, or email, and continued use of the services constitutes acceptance of the revised policy.
8. Contact Information
For any questions, concerns, or requests related to your personal data, you can contact our Data Protection Officer (DPO) at support@madbenefits.com.
9. Support and Complaints
If users encounter issues related to app downloads, access, or functionality, they may contact us at support@madbenefits.com for support. Users can also contact Apple or Google support via their respective app store support pages for store-related inquiries or technical issues.
11. Termination and Suspension of Accounts
MadBenefits reserves the right to manage account access to maintain the integrity, security, and quality of the services provided. Account termination or suspension may occur under certain conditions, as detailed below.
1. Termination or Suspension by MadBenefits
MadBenefits may suspend or permanently terminate a user’s account without prior notice if:
- Violation of Terms: The user has breached these Terms and Conditions or applicable laws (e.g., sharing login credentials, fraudulent use, or attempts to hack the app).
- Unauthorized Use: There is a reasonable suspicion of unauthorized access, fraudulent behavior, or misuse of the app.
- Security Concerns: Activities such as attempts to reverse-engineer the app, data extraction, or actions that compromise the platform’s security or operations.
- Legal or Regulatory Requirements: A legal or regulatory obligation necessitates the suspension or termination of the account.
When possible and appropriate, MadBenefits will issue a warning before taking such action, providing users with an opportunity to rectify the issue.
2. User-Initiated Account Deletion
Users have the right to delete their accounts at any time by accessing the account deletion feature in the app’s profile settings.
- Employers and Merchants: Account deletions for employers and merchants must be requested through authorized communication with MadBenefits in accordance with their service agreements.
- Data Retention Post-Deletion: Upon account deletion, all personal data will be erased, except for data required to be retained for legitimate legal or business purposes (e.g., fraud prevention, legal compliance).
3. Notification and Appeals
In the event of an account suspension or termination:
- Notification: The user will receive a written notification via email, explaining the reason for the action and any steps they may take to address the issue.
- Appeal Process: Users may appeal the decision if they believe it was unjustified. Appeals can be submitted by contacting support@madbenefits.com within 14 days of receiving the termination notice.
- Review and Response: MadBenefits will review the appeal in good faith and respond within 10 business days with a final decision.
- Users will be notified of the final decision via email and, where applicable, through an in-app notification.
4. Immediate Termination Rights
In cases involving severe breaches (e.g., fraudulent activity, unlawful conduct), MadBenefits reserves the right to immediately and permanently terminate the account without prior notice or warning.
5. Effect of Termination
Upon termination or deletion:
- Access Revoked: The user will no longer be able to access their account, and any remaining balances, rewards, or usage history related to the app will be forfeited, where applicable.
- No Refunds: Except as required by applicable law, refunds or reimbursements for unused services or paid plans, if any, will not be provided.
6. Service Discontinuation
MadBenefits may discontinue or modify its services at its sole discretion. In such cases, all users will be provided with reasonable notice, and instructions will be shared for account data export or other necessary steps.
12. Limitation of Liability and Disclaimers
1. General Disclaimer
MadBenefits provides its services, including access to discounts and merchant offers, on an “as is” and “as available” basis, without any warranties or guarantees, either express or implied, regarding:
- Uptime and Availability: We do not guarantee that the platform will be available at all times, uninterrupted, or free from errors or delays.
- Accuracy of Merchant Offers: Merchant offers, discounts, and promotions listed in the app are provided by third-party merchants and are subject to their availability, accuracy, and terms. MadBenefits is not liable for any changes, inaccuracies, or withdrawals of offers by merchants.
2. No Responsibility for Third-Party Services
MadBenefits is not responsible for the quality, performance, legality, or availability of the products or services offered by merchants. Users acknowledge that any transactions or disputes related to merchant services are solely between the user and the merchant, and MadBenefits bears no liability for issues such as:
- Product defects or service failures.
- Merchant cancellations or non-fulfillment of offers.
- Refunds, exchanges, or compensations related to merchant products or services.
3. Limitation of Liability
To the fullest extent permitted by applicable law, MadBenefits’ liability is strictly limited as follows:
- Exclusion of Indirect and Consequential Damages: MadBenefits shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to:
- Financial loss or missed business opportunities.
- Loss of profits, savings, or goodwill.
- Loss of data or unauthorized access to user accounts.
4. Exclusions to Limitation
Nothing in this clause limits or excludes liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Any other liability that cannot be excluded or limited under applicable law.
5. User Responsibility
Users are responsible for ensuring the security of their login credentials and taking precautions to avoid unauthorized access to their account. MadBenefits disclaims liability for any damages caused by users’ failure to secure their account or follow the Terms and Conditions.
6. Force Majeure
MadBenefits is not liable for failure to perform its obligations due to events outside its reasonable control (refer to our Force Majeure clause for more details).
13. Data Breach Notification
MadBenefits is committed to protecting user data and maintaining transparency in the event of a data breach that may impact user rights or personal information.
Breach Detection and Assessment
In the event of unauthorized access, disclosure, alteration, or destruction of personal data (referred to as a “Data Breach”), MadBenefits will promptly investigate and assess the scope and potential impact.
User Notification
If it is determined that the Data Breach is likely to result in a high risk to the rights and freedoms of affected users, MadBenefits will notify the impacted individuals without undue delay. This notification will include:
- Nature of the Breach: A description of the type of data affected (e.g., contact information, account details).
- Potential Impact: An overview of the potential consequences for the affected individuals.
- Mitigation Steps: Clear instructions on recommended actions users can take (e.g., changing passwords, monitoring account activity).
- Remedial Measures: The measures MadBenefits has implemented to address the breach and prevent future incidents.
- Contact Information: Details on how users can contact MadBenefits’ Data Protection Officer (DPO) or support team for further information and assistance.
Regulatory Reporting
For breaches meeting the legal reporting threshold, MadBenefits will notify the relevant Data Protection Authority (DPA) in the Republic of Cyprus within 72 hours of becoming aware of the breach, as required under GDPR, unless the breach is unlikely to result in a risk to user data.
Mitigation and Resolution
MadBenefits will take immediate steps to:
- Identify and resolve the underlying cause of the breach.
- Secure affected systems and restore service integrity.
- Monitor for any related follow-up incidents to ensure users remain protected.
Exclusions
Where user data has been pseudonymized or encrypted in a manner that renders it unreadable to unauthorized parties, notification to users may not be required unless subsequent factors increase the risk of harm.
Commitment to Improvement
Following any Data Breach, MadBenefits will review and enhance its security protocols, employee training, and response plans to strengthen overall data protection measures.
14. Force Majeure (Events Beyond Our Control)
MadBenefits shall not be held liable for any delay, failure to perform, or interruption of services caused by circumstances beyond its reasonable control (collectively referred to as “Force Majeure Events”). These events include, but are not limited to:
- Natural Disasters: Earthquakes, hurricanes, floods, fires, and other acts of nature.
- Public Health Crises: Pandemics, epidemics, or other widespread health emergencies.
- Governmental Actions: Regulatory changes, sanctions, orders, restrictions, or other government-imposed directives.
- Utility and Infrastructure Failures: Power outages, internet disruptions, or third-party service provider failures.
- Civil Disturbances: Strikes, riots, protests, or other forms of civil unrest.
- Cybersecurity Incidents: Large-scale cyberattacks, denial-of-service attacks, or unauthorized access attempts that are not attributable to MadBenefits’ negligence.
Scope of Relief
During a Force Majeure Event, MadBenefits’ obligations under these Terms may be temporarily suspended to the extent necessary to address the impact of the event. MadBenefits will make reasonable efforts to:
- Notify users of the occurrence of the Force Majeure Event and its expected duration.
- Restore services as soon as reasonably possible once the event has concluded or been resolved.
Exclusion of Liability
While services may be disrupted during a Force Majeure Event, MadBenefits shall not be held liable for any losses, damages, or delays resulting from such events, except where mandatory applicable laws provide otherwise.
Termination Rights
If a Force Majeure Event continues for an extended period (e.g., more than 60 days) and prevents the delivery of core services, either party may terminate their engagement under these Terms without liability, provided reasonable notice is given.
15. Dispute Resolution and Governing Law
These Terms and Conditions, as well as any disputes or claims arising from or relating to their interpretation, application, or enforcement, are governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to conflict of law principles.
Jurisdiction
In the event of a legal dispute, the parties agree to submit to the exclusive jurisdiction of the competent courts of the Republic of Cyprus.
Resolution Process
Before initiating formal legal proceedings, MadBenefits encourages users to first contact our support team at support@madbenefits.com to seek a resolution through informal negotiation.
- Good Faith Negotiations: Both parties agree to attempt to resolve disputes in good faith within a reasonable period (e.g., 30 days) before pursuing legal remedies.
- Mediation Option: In certain cases, the parties may mutually agree to engage in mediation as a neutral and cost-effective means of resolving disputes.
Class Action Waiver and Individual Claims
To the fullest extent permitted by applicable law:
- Disputes will be resolved on an individual basis and not as part of any class, collective, or representative action.
- Users waive their right to participate in class actions or consolidated proceedings.
Exclusions
This clause does not limit users’ rights to seek equitable remedies, such as injunctive relief, in cases where data privacy rights or intellectual property rights are at risk.
Applicable Language and Changes
In the event of discrepancies between translations of these Terms, the English version shall prevail. Any updates to this dispute resolution clause will be communicated in line with our Modification of Terms and Policy Updates policy.
16. Business Transfers
In the event of a corporate transaction, such as a merger, acquisition, sale of assets, restructuring, or any other change in corporate control, ownership, or governance, MadBenefits reserves the right to transfer or assign the information we have collected, including user data, to the relevant third-party entity as part of the transaction.
The continuation of our services by the acquiring or successor entity will remain subject to this Privacy Policy and Terms and Conditions, unless otherwise updated and communicated to users in accordance with applicable data protection laws. In such cases:
- User Notification: Users will be notified in a timely manner through appropriate channels (e.g., email, in-app notification, website announcement) of the corporate transaction and any significant changes in the handling of their personal data.
- User Options and Consent: Users will be provided with options to manage their personal data, including the right to:
- Continue using the service under the new entity.
- Object to the transfer of their personal data if permitted by law.
- Request the deletion of their account and associated personal information if they do not wish to proceed with the new terms.
- Safeguards: The acquiring or successor entity will be required to adhere to the same or higher standards of data protection as outlined in this agreement. If the entity processes data in jurisdictions outside of the European Economic Area (EEA), appropriate safeguards (e.g., Standard Contractual Clauses or other legal mechanisms) will be implemented to protect user data.
- Data Minimization: Any data transferred will be limited to what is necessary for the continued provision of the service and fulfillment of legal obligations.
In the event that the corporate transaction does not proceed, user data will remain under the control of MadBenefits and handled according to the existing Terms and Conditions and Privacy Policy.
17. Modification of Terms and Policy Updates
MadBenefits reserves the right to revise, amend, or update these Terms and Conditions, as well as the Privacy Policy, to reflect changes in legal requirements, service features, or business operations. These modifications may include adjustments to user obligations, changes in available services, or updates to reflect improvements and new functionalities.
Notification of Changes
When changes are made, MadBenefits will take reasonable steps to inform users by providing clear and timely notice through one or more of the following methods:
- Email Notification: Sent to the registered email address of affected users.
- In-App Notifications: Displayed prominently within the app upon login or as a pop-up.
- Website Announcement: Published on the official MadBenefits website’s terms and policy page.
User Acknowledgment and Acceptance
By continuing to access or use the service after the effective date of the updated Terms, users are deemed to have read, understood, and agreed to the changes.
- If users do not agree with the revised Terms, they may discontinue use of the service and delete their account.
- In cases where significant changes affect users’ rights or obligations, MadBenefits may request explicit acceptance of the new Terms (e.g., through a confirmation prompt in-app).
Effective Date and Access
The updated Terms will indicate the “Last Updated” date for transparency. Users are encouraged to review the Terms periodically to stay informed of any modifications.
18. Third-Party App Store Terms
18.1. The MadBenefits app may be downloaded and accessed via third-party app stores, such as the Apple App Store and Google Play Store. By downloading the app, users agree to comply with the terms and policies of the respective app store in addition to these Terms. Apple Inc. and Google LLC are not parties to this agreement and bear no responsibility for the operation, support, or content of the app.
18.1 Apple Licensed Application End User License Agreement (EULA)
For users downloading the app via the Apple App Store, the Apple Licensed Application End User License Agreement (EULA) applies in addition to these Terms. The EULA can be reviewed at the following link: Apple EULA.
19. Severability
If any of the above conditions in this terms and conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining terms and conditions.